🛍️ 30 Days Return & Refund Policy
🛍️ 30 Days Return & Refund Policy – Saphora.pro
At Saphora.pro, your satisfaction is our top priority 💖
If you’re not completely happy with your purchase, don’t stress — we’ve got you covered!
✅ Eligibility for Return
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You can request a return or refund within 30 days of receiving your order.
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The item must be unused, unopened, and in its original packaging.
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Products damaged due to misuse or not in original condition are not eligible for a refund.
🔁 Return Process
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Email us at support@saphora.pro or contact us via our Facebook/Instagram page with your order number and reason for return.
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Our team will guide you through the return instructions.
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Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.
💳 Refunds
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If approved, your refund will be processed within 5–10 business days.
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Refunds will be made to your original payment method.
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In case of Cash on Delivery (COD) orders, we may issue a store credit or bank transfer refund.
🚚 Return Shipping
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Customers are responsible for return shipping costs, unless the product is defective or incorrect.
⚠️ Non-Returnable Items
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Opened skincare, cosmetics, or hygiene-related products cannot be returned due to safety & hygiene reasons.